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Liberty Mutual Insurance

Engaged Employer

Do Not Take A Job In Claims - Claims Adjuster Liberty Mutual Insurance Employee Review

3.0
Feb 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits Company gives a lot of time off *see below* I am sure there are some positions there that are great and rewarding.

Cons

Do you like having your work/life balance destroyed? Do you like working long hours into the night just to keep up and make it so your boss does not write you up? Do you like customers that have no clue what their coverage is, or how a claim works, yet can complain to another party that does not do your job but has a lot of weight they can pull so that you are always in fear of being in trouble? Do you enjoy a constant barrage of work added on, no matter how behind you are, and an Employer that cannot keep workers around because they all get burned out and leave, so their is no relief from the work piled upon you? Do you like trying to apply from within the company for a role outside of claims because you are so burned out and not even getting an initial interview for any other position? If you said yes to all of these questions then a career in Claims is for you!

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Cons

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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