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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Politics and "yes" people - stay away - Anonymous employee Liberty Mutual Insurance Employee Review

      2.0
      Aug 3, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay (base and bonus). Flexible work arrangements - can work from home 1-2 days a week (if in the right department). Nice campus and location in Boston. Good opportunities for a 1st job out of college, esp in an analyst role

      Cons

      No strategy. Becoming a top 3 P&C Insurer is not a strategy. Re-orgs are not a strategy either. Reorgs are constant, and the CEO is dismissive of the change fatigue of the employees. Layoffs are non-stop, no one is ever secure in their jobs. People are constantly let go, or forced to reapply for their positions. Some went through 3 job eliminations in the last 3 years. No regard for subject matter expertise or business results - executives promoted from within for being agreeable and politically savvy. That breeds further 'yes man' culture and zero forward momentum. HR is a joke - allows for employees to be disposable, and fosters a terrible culture. The best talent is leaving (from executives to analysts) and no one seems to care a bit. The company has lost its soul - only 2-3 years ago it was a decent place with decent people. The CEO and his top lieutenants are to blame.

      avatar
      Liberty Mutual Insurance Response
      7y
      Thank you for your comment. It sounds like you’ve taken advantage of our flexible work arrangements. That’s great! I am sorry to hear, however, that our strategic vision hasn’t seemed clear to you. Though we are striving to be among the top three P&C insurers, we know to do so we must keep up with customer expectations. To stay relevant, every company, including Liberty Mutual, must become faster and be increasingly open to smart risk-taking, innovation and new ways of working. A huge part of that is securing the right talent and empowering them to challenge the status quo. We’d like to assure you that matching the right skills and expertise with the right role within the company is a huge focus for us. This is not a perfect process but we’re continuously learning and improving as we move forward. -Melanie

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jul 3, 2026
      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance, benefits, friendly people that want to see you win

      Cons

      The expect you to work independently, which is good and bad

      1.0
      Jul 2, 2026
      Worker compensation claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Generous 401k match

      Cons

      Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

      2
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