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Liberty Mutual Insurance

Engaged Employer

Not What I Expected - Claims Liberty Mutual Insurance Employee Review

2.0
Jul 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Pension which is unheard of these days. Having worked 2 other large carriers, I sort of knew what to expect in terms of benefits. LM had similar programs. Nothing that I would say would be a top level differentiation.

Cons

Since its merger with Safeco, the company culture has gone the wrong way. Leadership is not transparent and not supportive. I suspect that front line leaders also fear for their jobs as recent dismissals included people at their levels. I was hired because I brought 20 + years of claims experience in claims, material damage, and claims management, but they didn't want to hear about potential improvements. Don't bother applying as it i common knowledge that postings are just a formality for candidate that was already slotted for the position. I was very sad when I made the decision to leave because it took me 2 years to get into the company. It is the only company I have worked with that puts aftermarket parts on a new car with less than 1000 miles on it. That speaks volumes in my book and I would never switch my insurance to LM.

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Liberty Mutual Insurance Response
7y
Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Cons

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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