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Liberty Mutual Insurance

Engaged Employer

Turning South - Director Liberty Mutual Insurance Employee Review

2.0
Mar 21, 2018
Recommend
CEO approval
Business Outlook

Pros

They have some good programs in place, there used to be lots of opportunity internally. Good training programs are available at a certain level. Work life balance can be good, but people being promoted tend to be those who email or take calls into the early morning hours. I have seen lots of people sleep deprived or coming into the office when it’s closed due to pressure of meeting expectations.

Cons

-Constant reorgs, layoffs, and a recent sell-off of a couple hundred employees to another company -Some ridiculous managers who are borderline abusive have held senior positions for years despite hemorrhaging talent. No recourse. -Cost cutting measures will continue for some time leaving many questioning job security. -Key leadership positions are filled internally even where it makes no sense. They love promoting familiar faces over subject matter experts with proven experience. This has cost them and will continue to. -Some people promoted to levels that others are held down below due to politics and inconsistencies in how managers view promotions. Some people call it a meritocracy, but what happens is X senior leader brings or meets person who they just really like for whatever reason. This breeds a culture of yes men who don’t actually have much skill, which cascades down into ineffectiveness across entire orgs. You’ll see senior leaders (grade 20 to 22) with equivalent experience to 17/18s who didn’t know the “right” people to pull them along like the 20-22 did. -Actual effective ideas are not rewarded and frequently ignored. Despite Presidential awards being available, I have seen people make the company millions of dollars and get a pat on the back, while the Presidential award recipients were simply doing their job well. No consistency to reward the most impactful employees creates less of a want for those employees to stick around.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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