Pros
The owner I had made sure my cubicle was ergonomic friendly, great location to go get food and most of the coworkers were very friendly. I got to meet new people all the time and the owner also had a decent set up for the kitchen. Being on call landed you a day off the week after or you could bank it (which is nice) and you got your birthday off for free without using PTO. The medical benefits are great Fast-paced so the day goes by fast
Cons
Overwhelming amount of workload for the pay Commission rates are not that high (>1%) Constantly being told to call when you have a ton of documentation to do The documentation process is a very tedious process with a very slow ATS. Constantly staying late due to more calls, quality checks (very redundant) and last minute job orders with low pay that you have to call for. Overall the job was beyond stressful and exhausting daily Sick and PTO are 14 days tops Owner stated about sick days: "If I can work with a stroke, you can come into work sick." Which is appalling, rude and doesn't respect those that may get sick worse than others. Work/life balance was abysmal