Horrible company with no structure - Collections Specialist Discover Employee Review

1.0
Jul 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits i guess and being able to work from home.

Cons

Everything from the top down as other reviews have posted about management and team leads. From the time i started with Discover to search for a better career path i quickly realized the mistake i had made by joining this company. The training i had was beyond confusing and their was a lot of miscommunication from the trainers and team leads who barely know the answer themselves. A lot of the time the TL’s are never working. They are always taking care of personal things on company time. “I hve to leave early today” like every day never there to support or grow or coach you like they claim they are there to be. They claim you can move up quickly at the company as a lot of people love sharing their story on how they made it. However its not as easy or as quick as they make it seem. Coming into this role over qualified i thought they would quickly notice my potential and ambitions but it goes unnoticed especially when I’m there answering questions and helping colleagues get the right answer. When excuses from management are, “sorry I’ve been busy today”. “Busy” should not be a word in your vocabulary as a people leader

Explore other reviews about Discover

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great support from leadership Remote or in office optional Training and development

Cons

Lower pay compared to competitors Hard to advance within company No large bonuses or raises

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