was told to quit when my father passed. - Customer Service Representative (CSR) Discover Employee Review

1.0
Apr 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Only pro is the ability to work from home.

Cons

They say over and over again that they care about their employees.... Ill let you decide that! My father passed unexpectedly while I was one month into training. I went into work the next business day to speak with my manager on what my options were because I had to plan my fathers funeral. My manager was very short, rushed me because he was busy and said "call HR and provide proof of his death." Unfortunately, I couldn't take the rest of the day off. I contacted HR as instructed and found out I had no options, was told "you can quit and then reapply once your situation is handled when the position is available again." I had to make the decision of going to work or my father’s viewing. I sent my resignation email stating what HR said along with the requested obituary, like I was lying about his death. I doubt they even looked at it. Honestly, I am very traumatized by this.

Explore other reviews about Discover

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great mentorship and people leaders

Cons

Pay could be higher and work could be more technically engaging

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