OK...but could have been much better - Service Delivery Manager Dell Technologies Employee Review

3.0
Aug 21, 2008
Recommend
CEO approval
Business Outlook

Pros

so far good balance btw work and personal life. Manager actually tries to accomodate your needs. However, hard to get 1:1 time but when you do then it is OK. No particular required face time needed, as long as you get the job done. Cheap gym access, OK food in the cafeterias. what else can i write...maybe pretty good benefits and relocation assistance. Co-workers seem down to earth. Opportunities to move within the company after 12/18 months. Food in cafeteria is cheap, cheaper and better than some fast food restaurants - serves breakfast, lunch and dinner. Parking is hell in the mornings

Cons

Just too unstructered and at times undefined roles and responsibility. Hard to access management at times. Too large organization and easily becomes one of many. Not sure if the pay for performance metric is really in place and unbiased. Heard rumors that it works like "if i scrub your back then you scrub my back". Parking is hell in the morning. Just too many different tools for the jobs and no compatibility whatsoever between these. Long and hasslesome procedures e.g. submit work orders here (online) and there and no real 'personal' touch to it. Little or none face time with sr. management

Explore other reviews about Dell Technologies

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Very helpful and knowledgeable community, incredibly easy to talk to anyone in any part of the business. Gave me a wide range of experiences/projects.

Cons

Limited intern bonding opportunities when compared to Round Rock office.

3.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are the best part of this job. I have met so many amazing people in this role. Even some I would consider life long friends. I think the experience gained from this job has also been useful for any sales role you may need for any future endeavors in sales or the tech industry.

Cons

Upper management has made many changes to the compensation and the metrics which has for sure effected employee satisfaction. Turnover rate is insane as there’s a new hire class literally every month. Dell itself is running out of room and they are not making any new teams for the new hire classes which has left more tenured reps in a vulnerable position.

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