Pro Support Technician - Pro Support Technician Dell Technologies Employee Review

4.0
Sep 24, 2009
Recommend
CEO approval
Business Outlook

Pros

Exposed to the latest trends and aspects of computer technology. The latest ideas and concepts are being passed along and trained in the computer market.

Cons

The sometimes lack of productive and reliable tools that we need to use to make our jobs easier. The company needs to let us technicians manage our tasks and sometimes to be productive and allow us to be true computer system consultants and system analysts.

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5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with great benefits

Cons

Nothing I can think of. AI focused

3.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are the best part of this job. I have met so many amazing people in this role. Even some I would consider life long friends. I think the experience gained from this job has also been useful for any sales role you may need for any future endeavors in sales or the tech industry.

Cons

Upper management has made many changes to the compensation and the metrics which has for sure effected employee satisfaction. Turnover rate is insane as there’s a new hire class literally every month. Dell itself is running out of room and they are not making any new teams for the new hire classes which has left more tenured reps in a vulnerable position.

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