Pros
Raises and some opportunity to move up, depending on the client you work with. Decent pay for remote call center work. Good benefits.
Cons
Leadership and management can be good depending on who your supervisor is, or how they feel about you at a given time. Some policies are subjective, and unless you have the right people to fight for you, you cannot really dispute them, even if you are in the right. HR does not always seem that responsive, and more likely to side with leadership, no matter the situation. They can shift policies depending on your role, so as a senior advisor they can decide to put you on automatic final warnings, no matter the scenario or situation. I contributed excellent stats for four years, and warnings were escalated behind my back with no communication. I came into work expecting to work and I was locked out of my Mac. For someone who had contributed so much for four years to be separated like this felt dark and soulless. I had commitments scheduled with customers that they forced me to abandon, which is awful as far as professionalism for those customers.