very low level employment - Customer Service Representative Conduent Employee Review

1.0
Aug 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Simple phone tasks, easy to learn.

Cons

Worked here over 5 yrs, Conduent used to be Xerox, before that was ACS. Is all contract vendor phone work. Is mostly health insurance IE Aetna, Humana, Blue Shield. Very low pay, background checks are a joke; most employees on parole or probation. Racist environment, constant comments about skin color from employees. High turnover, frequent re-hires. Female employees dress like pole dancers (even if they're very obese). Lot of drug activity and police visits on site. Bathrooms are nasty; feces on walls, urine on floors. Benefits package for employees about as good as Burger King. Supervisors treat employees like children. Equal to mill work or factory work 250 yrs ago. Half the employees qualify for and get food stamps. Any food left in break room fridge gets stolen. Repeat outbreaks of bedbugs on furniture and carpets. Did I leave anything out? Would be very surprised if this was posted. Can't be this honest. Nowadays you can't hurt anyone's feelings.

Explore other reviews about Conduent

5.0
Jan 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great supportive team including upper manager

Cons

No cons during my employment

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

Cons

High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

See reviews by: Helpful|Rating|Date|All