Terrible management, but not the worst place. - Customer Care Associate WFH Conduent Employee Review

2.0
Nov 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Working from home, great benefits package (medical, dental, vision, employer match 401k, etc.), hours were decent.

Cons

Management was super shady. Some would delegate their tasks as supervisors to regular advisors, letting them be off the phones for hours while doing their work for them. A lot of petty talking behind people’s backs, it was like a high school. Only metrics focused, didn’t care about the people, just the numbers. You are just a number, and you can be replaced in a second.

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3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

Cons

High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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