Xerox spins off the outsourcing section, we are now Conduent - Customer Service Representative Conduent Employee Review

3.0
Mar 8, 2017
Recommend
CEO approval
Business Outlook

Pros

I have been at this position for 3 years. Struggling to list some pros. Maybe training.

Cons

Change for sake of change appears to be the new mantra or maybe it is "there's a new sheriff in town" but whatever it is, people are NOT happy. New metrics one day, new methods the next day... every day it is a new "don't do this", "know that"... it is too much change too fast. People are looking for other jobs. Even supervisors.

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5.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home Paid training

Cons

Micromanagement Long hours Stressful ----

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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