*Poor shift allowance
*No 2 managers will give you the same answer with most questions you ask (When needing help with a call)
*Tell management of an issue or something you are not happy with and basically get told "If you dont like it look for another job"
*Poor recognition - " Ideas was put forward to the company from an agent (2 was implemented) No thank you or recognition to the agent from the company - almost as if they were taking credit for the ideas.
*Under Staffed constantly
*Salary not competitive with other companies - Great benefit package but if you dont use them most staff may prefer a higher salary / bonuses.
*Doing two job roles and only getting paid for one e.g Sales advisors are here to do sales calls and make money for themselves and the business - not be made to take customer service calls and lose out on bonus.
*They say "We Love Straight Talking" this is not true.