The most frustrating 'shared services' hr/it internal employee support model ever - Administration BD Employee Review

3.0
Feb 2, 2024
Recommend
CEO approval
Business Outlook

Pros

The work we do changes lives, truly. The people are amazing, my coworkers are so dedicated and will work as hard as we need to, to support one another and hit goals.

Cons

First, benefits premiums and copays are higher with BD than any other company I've ever worked for by nearly 10x, that is NOT an exaggeration. My first year, my out of pocket expense for normal, healthy person health coverage was nearly $6,000 with insurance. The most frustrating 'shared services' hr/it internal employee support model ever. BD has managed to offshore or automate every aspect of culture that makes employees feel valued and engaged. Have a health insurance question? Good luck! Request the information from the 'Associate Service Center' ASC and get a response to call an 800 number. Call the 800 and you will be engaged with an incredibly annoying AI voice for at least 10 minutes until you finally get to an offshore call center with 'HR pros' who speak english as a second language and literally no training, only a script. Then you'll be told to go log into the portal that to get the answers you need - which is almost impossible to navigate and has more broken than working links. Oh, have an IT issue? ROFL, BD would rather pay a Sr. Director 2 hours compensation to try to triage with incompetent offshored IT 'techs' than hire engaged, onsite, system savvy IT folks who could have fixed the issue in 5 minutes... How could that be saving BD money? Good question.

Explore other reviews about BD

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good hours. Paid lunch, clean work environment.

Cons

Suiting up because of PPE requirements take time away from breaks.

1.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

There really aren't any. Incredibly toxic culture all the way down. BD used to be a great and supportive place to work but that is no more.

Cons

Very toxic culture. Management all the way down is either abusive or or flat out incompetent. We are told to essentially ignore our own code of conduct policies and ethics to the point where all qualified and competent performers have been run off by tyrant middle managers who can essentially do whatever they want or being saddled with the work of 3 people. You will not be valued here. The morale is at bottom and everyone is looking to leave the sinking ship.

3
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