American Express Dispute/Fraud Expert - Customer Service American Express Employee Review

4.0
Mar 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is great. Benefits are amazing, co-workers are super friendly and helpful. If you have the option to work from home, then it’d very ideal company to work for. A lot of room for growth.

Cons

Management is alright. They are too focused on metrics and numbers and harass you basically to make offers. Customers can be very entitled too especially if you work with the platinum card. Also I resigned from American Express and had documentation to prove it and yet they were telling other employers I applied to that they terminated me which caused me issues getting a job after. So I thought that was a bit unprofessional.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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