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      American Express

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      American Express reviews

      Not worth the stress - Customer Service Representative American Express Employee Review

      1.0
      Feb 10, 2022
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are decent. Coworkers are awesome

      Cons

      The stress level was horrible. Really took a toll on my well being. I think they expect the humans to be robots. Firing people all over the place. Over 15 years with the company means nothing, they really don't care about the employees. It has changed so much in the past 2 years, not the same company I started with for sure.

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      5.0
      Jun 23, 2026
      Senior associate, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee benefits such as annual bonus, PTO, 401K

      Cons

      Leadership isnt the best you are expected to figure things out on your own

      5.0
      Nov 26, 2018
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

      201
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