STAY AWAY - Customer Care Professional American Express Employee Review

1.0
Jan 20, 2022
Recommend
CEO approval
Business Outlook

Pros

There really aren't any pros to working in this position it's a typical call center Customer Service position with that being said if you work on campus you may have a better experience.

Cons

1. No time to breath in between calls 2. Unrealistic expectations 3. Political to the point they try to manage the way you speak instead of encouraging real diversity.

Explore other reviews about American Express

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits such as annual bonus, PTO, 401K

Cons

Leadership isnt the best you are expected to figure things out on your own

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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