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      American Express

      Engaged Employer

      American Express reviews

      Going downhill fast - Travel Counselor American Express Employee Review

      2.0
      May 30, 2021
      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay- competitive salary and bonus potential, great time off, competitive health insurance and 401k.

      Cons

      You work for a call center. Extremely micro-managed, you will be treated like you're 5. The worst leadership I have ever experienced- it is toxic. They have created a very 'us against you' structure and you get the impression management looks down upon you. You have ZERO voice. If you speak up or say anything you will pay the price. They say there's no retaliation but that is not true- they will find a way to punish you. Basically, while they look great on paper and have great pay/benefits- it is clear you are 1 of 50,0000 and disposable.

      Explore other reviews about American Express

      5.0
      Jun 23, 2026
      Senior associate, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee benefits such as annual bonus, PTO, 401K

      Cons

      Leadership isnt the best you are expected to figure things out on your own

      5.0
      Nov 26, 2018
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

      Cons

      The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

      201
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