False Hopes - HOME BASED SERVICE - Customer Care Professional American Express Employee Review

1.0
Aug 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Great pay, benefits and bonus opportunities. The starting pay is very nice and hard to find elsewhere. They have alot of "extra" benefits that are nice. And if you work hard and dedicate yourself to them, you can also make a nice bonus each month.

Cons

The company does not care about you. You are only a number to them. Upon hiring, they tell you stories about how important they think their employees are and you watch videos of Ken Chanault talking about what this company is about and what you and the company can do for each other. Not true!! Beware!! It only applies if you happen to get one of the rare few team leaders that want you to succeed. It took me forever to get hired, a year and 18 applications later, I finally made it. Being a single parent, I just knew it was the career path for me. I graduated 3rd in my training class, worked hard, never had a write up or verbal reprimand, made lots of money for the company by selling on almost every call. What happened you may wonder? I had the unfortunate deal of having a team leader that didnt like me for some reason. I wish I could tell you why, but I dont have a clue. I even asked her and she assured me that she liked me. But I could tell by her actions that she didnt. So one day, she accused me of intentionally dropping calls, which I did not. I answered more calls then anyone on my team and had some of the highest stats, as well. She fired me with no warning, none. I was there one day aand gone the next. All my hard work and dedication for nothing. So beware, one person (for whatever reason or no reason at all) can take your career right from you.

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5.0
Jun 8, 2026
Recommend
CEO approval
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Pros

Great work-life balance and benefits

Cons

Outdated systems and people repeating work

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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