Current Culture is a mess - Analyst AT&T Employee Review

3.0
Apr 11, 2024
Recommend
CEO approval
Business Outlook

Pros

AT&T used to be a great place to work- you shared in the knowledge that your job was to help people connect across all demographics and stratispheres, and boy were we proud of Firstnet- helping first responders. the company perks and salaries were always in line with expectations, and WOW was it great to work in a place where they made you feel valued and smart. Always there were incentives for growth and awesome people to mentor you, and help you become exactly what you wanted to be.

Cons

Now the problem with AT&T is that all of that is gone. The strict consolidation of the employee base to unheard of low numbers based in a few hubs, whole getting rid of some of the most valuable and brilliant minds in the industry, just because they can't move to one of the hubs has created an unmotivated unhappy workforce. People we have worked with forever are leaving through no fault of their own and the companies "inspirational" messages seem tone deaf to those who are staying and losing their co workers. AT&T needs to either mitigate the disaterous losses, or introduce a culture of understanding. the losses are huge but it is not being recognized.

Explore other reviews about AT&T

5.0
Mar 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits - 401k, discounts, facilities

Cons

Return to office, out of touch leadership

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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