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ASM Research

Part of Accenture

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The Best Intentions - Service Desk Manager ASM Research Employee Review

3.0
Sep 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Project Management came in with plans progressive plans to improve agent performance and overall customer service.

Cons

Company short changed over 60% of workforce by offering a pay cut to come to the new contract. This caused a mass exodus (50% of the workforce) . the project never really recovered

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ASM Research Response
6y
Thank you for taking the time to provide feedback. We are sorry to hear your experience at ASM Research did not match our intention of being a great place to work. Please email us at HRteam@asmr.com to provide more specific information about your experience. Thank you again for taking the time to contact us.

Explore other reviews about ASM Research

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Whenever I want PTO its approved same day.

Cons

Not many opportunities for career growth.

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

ASM Research provides a collaborative engineering environment that empowers technical professionals to take ownership of massive, enterprise-scale performance architectures. The leadership strongly recognizes dedication and impact, creating a culture where mentoring peers and driving operational excellence are deeply valued. It is an ideal workplace for engineers who thrive on solving complex technical challenges while safeguarding mission-critical systems.

Cons

While ASM Research offers great stability, the specialized nature of long-term government contracts can sometimes slow down the adoption of modern, open-source automation tools and frameworks. Navigating the rigid compliance and bureaucratic layers required for federal systems can occasionally extend project timelines and administrative overhead. Additionally, engineers looking for rapid exposure to fast-paced, commercial tech stacks may find the environment more focused on maintaining and optimizing legacy enterprise architectures.

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