DHL Express reviews

DHL Express is currently "downsizing" as it struggles to right a sinking ship in a recessionary economy. Upper management has continually mismanaged the company to the point that it is losing $5 million dollars a day (that's over a billion dollars a year), even though their upfront costs were probably half that of its competitors, FedEx and UPS, and it had a diverse network and client base. It has continuously ignored whatever problems are actually occurring at the station level, has bungled numerous initiatives to cut costs and improve workplace efficiencies, has gone through a string of incompetent CEO's, Presidents, and VP's (who in turn were promoted into the upper reaches of the parent company, DPWN after failing to actually reach their "break even" target) and as a result there is a high degree of dissatisfaction by the dwindling customers we still have and low morale among the workers on the frontlines who run DHL's service model (delivering packages). DHL USA is simply going out of business, and supposedly "retooling" to service international products exclusively even as international trade is slowing down and jetfuel costs are skyrocketing through the roof.

Managing a union environment with management that was afraid to stand up to the union. Upper management is completely out of tough with the front line managers therefore consistantly make the wrong decsions. They treat front line managers like trash by constantly threatening their jobs. Many managers are working 16-17 hour days, six days a week. Not to mention stealing 4 week vaction from me and not compensating me or any one of the managers that lost it. Another huge disadvantage was the couriers were IC's. So you had no direct control over them. That means simply that DHL has no control to ensure quality to it's customers.