Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 617 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 569 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 525 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 518 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 370 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 472 reviews)); "Bad managers are very bad" ((in 260 reviews)); "Bad leadership as far as I know." ((in 101 reviews)); "No career opportunities in Zagreb" ((in 71 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,590 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,590 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Feb 19, 2015

Clearly stated values and great alignment

Human resources

Recommend

CEO approval

Business Outlook

Pros

This is an outstanding organization and the best company/position I have ever had. I, along with so many others here, appreciate the work environment, the relationships with peers, the collaboration and openness, the clear objectives and measurable outcomes. This is truly a wonderful place to be!

Cons

Be ready to work, contribute, be proactive and serve our customers if you want to be successful here. We lay it out on the table, the expectations and the balance between employee satisfaction and serving our customers. If you are not ready to give and receive feedback, this is probably not the right environment for you. We are all part of the team and contribute equally to our amazing success and growth.

3.0

Feb 12, 2015

Good Opportunities but very poor salary.

Inbound reservations agent

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunities to start in the Labour Market and to change to different departments

Cons

Bonus Scheme not Transparent at all. 1 hour Break + a 7.5 hours journey. However, you can have 45 minutes break on the first 2 hours and the 6 hours taking call after call with a 15 minute break is not sane.

4.0

Jan 13, 2015

Great

Language specialist

Recommend

CEO approval

Business Outlook

Pros

Good enviromnent, great colleagues, group activities

Cons

hard to get in the group formed by the colleagues

Viewing 7516 - 7518 of 7,590 Reviews

Jobs at Booking.com

Account Executive - San Francisco