Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 569 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 523 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 364 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 481 reviews)); "Bad managers are very bad" ((in 262 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Tourcoing , Lille , Paris , Nice , Lyon , Bordeaux

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,598 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,598 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Apr 25, 2025

Wonderful company

Innovation lab specialist

Recommend

CEO approval

Business Outlook

Pros

- Generous company (from benefits to perks) - Inclusive - Cares for employees - Lovely people including leadership. They are kind, understanding and help you grow

Cons

I can't find any in my experience

Booking.com Response

Thank you for the big compliment. We are pleased to hear that you find Booking.com a caring and inclusive employer and that you have been working for our company in Manchester with such enthusiasm for more than 4 years. Happy to have you on board; we wish you all the best with your career. The Booking.com team

5.0

Apr 19, 2025

Safe

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Money is not good for me

Cons

Management sucks no feedback at all

Booking.com Response

Thank you for saying a few words about the 4 plus years you have been working for our company in Chicago Lawn. We regret to hear that your experience, with our management in particular, has not been positive. In a period of growth and change, we are doing our best to provide our management team with the right tools for continuous improvement. Your comments, also regarding the compensation offered, are noted. If you have any specific concerns that you would like to discuss in more detail, now or in the future, then we would kindly recommend scheduling a meeting with your manager or HR representative. Thank you again for the review. Wishing you all the best from this point forward. The Booking.com team

1.0

Apr 18, 2025

Stagnation, Toxicity, and Lack of Opportunities

Data scientist

Recommend

CEO approval

Business Outlook

Pros

Some good people genuinely trying to make a difference. Decent benefits and hybrid work policy.

Cons

Career Progression is Effectively Frozen: Promotions have become rare to nonexistent, with leadership quietly shelving development plans. Internal mobility is heavily restricted — no matter how qualified or motivated you are, you’re likely to be told to “wait” indefinitely. Toxic Management Culture: Feedback is rarely acted on, and decisions are often driven by internal politics rather than merit. Management can be dismissive, especially when employees raise valid concerns about growth, structure, or fairness. High performers are either leaving or quietly disengaging. There’s a noticeable morale decline, and most people are just “coasting” until they find their next job.

Viewing 337 - 339 of 7,598 Reviews

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