Pros
Coworkers were great! Everyone knew each other and worked closely towards the same goals. Management would often put together office huddles and catered lunches for special events holidays, retirements, and birthdays. Pay was acceptable and the retirement contribution has been the best I've ever seen at 10% salary match, vested immediately. They were beginning to offer Boeing stock-purchasing before I left the company. In 2025, they finally migrated BDSI to Boeing health benefits and I have yet to find a health insurance plan with a $0 deductible (including small copays) for a reasonable price. Very good benefits package overall!
Cons
Customers often had urgent and last-minute needs, and we relied heavily on vendors who frequently struggled to meet timelines. Many deliveries arrived late, damaged, quantity discrepancies, wrong/missing certifications, and communication was often inconsistent. When order delays occurred, vendors would sometimes request significant expedite fees to recover time, which ultimately impacted our ability to meet customer expectations. My focus was on coordinating orders and maintaining service levels, so anything related to back-billing or fee negotiation would have been handled by A/R and the customer. Up until mid-2025, the workload was demanding but manageable. The major shift occurred during the SAP implementation. Leadership chose to roll out the system in multiple phases, starting with a pilot at smaller warehouse sites. After the pilot, the timeline for Phase 2 was accelerated before all core issues were resolved, which led to widespread disruptions in order fulfillment, customer delivery performance, and internal workflow. This resulted in extended hours, weekend work, and a high-pressure environment across multiple teams. During this period, there were differing perspectives between senior leadership, mid-level management, and the front-line operational teams regarding the challenges being faced. When executives later visited to assess the situation firsthand, the emphasis remained on pushing forward with additional rollout phases rather than stabilizing the initial implementation. At that point, I decided to transition out, as I felt the work environment and priorities were no longer aligned with my capacity to deliver effectively and sustainably.
