Pros
Incredible staff. Most people are passionate about their job and really want to make a difference in the company. Most management interactions have been positive. Strong sense of job security in the company with senior executives advising employees not to worry about the economy.
Cons
Using most salary websites as a bar: pay is in the lower quarter percent. Without management assistance movement in the company tends to be lateral. Upward mobility is hard to come by. There had been a steadier push to try to make sales on order maintenance calls which a lot of times feels at odds with providing excellent customer service. The online store staff has a tendency to be pushed aside for both the technical support teams and the sales teams when it comes to praise and recognition.