American Express reviews

4.1

81% would recommend to a friend

(18,629 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,629 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong brand reputation, good compensation and benefits, exposure to large-scale financial data and well-established ML governance practices, generally reasonable work-life balance, and opportunities to collaborate with talented colleagues across different teams.

Cons

Heavy bureaucracy slows down decision making, multiple approval layers make experimentation difficult, innovation is limited by strict governance processes, organizational silos reduce visibility into real business impact, and career growth can depend heavily on team and manager rather than a clear company-wide path.

3.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Transparency in the organisation and relax kind of work culture. Mostly a retirement company

Cons

Leader makes you feel that he or she had blessed you while giving you an opportunity to work in AMEX and you haven’t earned it by clearing the interview rounds. Some leaders force TCS Wipro kind of work culture and create a similar environment.

Viewing 280 - 282 of 18,629 Reviews

Glassdoor has 21,986 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.