American Express reviews

Leadership was corrupt and retaliatory, using tactics such as falsifying documents and lying about assignment delegation to scapegoat team members. While it was barely legal, it was definitely highly unethical. I consistently worked 10-12 hour days due to the volume of work assigned to me; when I tried to raise concerns about my bandwidth, I was literally told that "[you] can't say no to any [assignments]." When I informed my manager that, after careful consideration, I had applied for a move to an internally-advertised role, I was released from my job three days later with no explanation as to why. No, literally: when I asked why I was let go, my leaders responded with saying they legally didn't have to tell me why due to some fine print. Analysts in marketing are overloaded with tedious, manual work with little to no formal training for their actual jobs within Amex. I found a dearth of clear direction on how the Analyst's actual work supports Company goals. As the Analyst is typically the most junior member of a given team, s/he is assigned responsibility for tasks no one else wants to do, such as tracking budgets and reconciling spend at end of each FY. Why assign the (arguably) least experienced member of a *marketing* team the responsibility of accounting for millions of dollars when they're usually not hired for / trained to do actual accounting? Overall, I heard from colleagues that I had a uniquely poor experience in my time at American Express. Many feel the company is a great place to work, and I was excited to join the company for the same reasons. Unfortunately, that was not my experience, and I feel I would be remiss not to warn candidates who are considering applying to work there. I honestly hope that this experience is not common.