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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,676 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,676 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      5.0
      Dec 17, 2025

      Great company to work for

      Director, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of growth opportunities if you have the right connections

      Cons

      Depending on the team, work - life balance could be an issue that you will need to manage and accept (or not)

      3.0
      Dec 17, 2025

      Amazing Job - Poor salary

      Membership manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The role offers excellent travel perks, including opportunities for agent stays at hotels and access to industry events. Employees benefit from a comprehensive package of health and dental insurance, a private pension scheme via salary sacrifice, smart spending discounts, and initiatives such as cycle‑to‑work. These perks provide both professional enrichment and personal wellbeing support, making the overall benefits package one of the stronger aspects of the role.

      Cons

      The role often involves long and demanding shifts, frequent rotations, and constant changes to service models. These shifts in structure can create confusion for clients and make it difficult for employees to maintain accountability for their own work. Over time, this can diminish enthusiasm and focus for the role, which ideally should be carried out with consistency, care, and attention to detail.

      Viewing 571 - 573 of 18,676 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,038 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.