American Express reviews

4.1

82% would recommend to a friend

(18,648 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,648 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Jan 12, 2026

Product manager

Recommend
CEO approval
Business Outlook

Pros

Great place to work, friendly environment

Cons

Decision making is a slow process

4.0
Jan 11, 2026

Decent

Recommend
CEO approval
Business Outlook

Pros

Strong Benefits & Compensation Employees frequently mention competitive pay, robust benefits, and allowances, often above market average. Supportive Culture & Colleagues Many reviews highlight a friendly, collaborative environment and supportive teams across functions.

Cons

Fast-Paced & Performance-Driven Environments Some roles, particularly in customer care, can be high pressure with demanding KPIs. Role Variability by Team/Manager Employee experience can vary widely depending on immediate leadership/department. Repetitive Work & Micromanagement (in Some CC Roles) Some reviews note micromanagement and heavy call volumes in certain contact centre functions. Career Progression May Be Mixed

4.0
Jan 11, 2026
Recommend
CEO approval
Business Outlook

Pros

I feel like I can work there for a long time and not have to worry about my job being eliminated. Pay is good. WLB is good also since I work remote but they don't have remote positions available now.

Cons

Promotion opportunities are rare and hard to get unless you come from Deloitte. A lot of foreigners work there.

Viewing 478 - 480 of 18,648 Reviews

Glassdoor has 22,006 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.