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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,592 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      5.0
      Jan 27, 2017

      Travel Counselor I

      Travel counselor i
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Express Travel is a great company to work for because they have excellent benefits which start at day one when you are hired. They have an excellent training program for new travel agents

      Cons

      Some of the downsides of working for American Express Travel is that when you are hired as a travel agent they do not treat you as such since they have become a bank. There too many rules and compliances to try and keep you from making bonuses. They are always constantly making changes and expect agents to stay on top.

      3.0
      Jan 16, 2019

      Great Company, Terrible Job

      Platinum customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits; variety of schedules; good pay with bonuses; thorough training; on-site resources; opportunities for overtime; room for growth; friendly coworkers

      Cons

      Call center environment was toxic; no flexibility during shift; timed bathroom breaks; favoritism among management; very competitive for promotions; a single call can affect your stats and bonus for the entire month; heavy call volume of angry, elitist people is draining and can affect your mental well-being

      4.0
      Jan 4, 2016

      Company with a strong brand and reputation, on a down spiral

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      High quality people - recruited from top schools, top organizations Company culture encourages internal mobility - you're able to pick up new skills every 2 yrs as you rotate jobs World/life balance like no other - mandated work from home 2 days a week in most depts., flexible work from home as needed for dr. appts, due to bad weather, etc.

      Cons

      Company culture has gone down over the years; less focus on leadership development. Lack of meritocracy - top performers not rewarded with promotions or given career opportunities; you need to get backed by multiple senior people to get ahead. Slow decision-making and pace of innovation

      Viewing 40 - 42 of 18,592 Reviews
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      ReviewsAmerican Express reviews

      Glassdoor has 21,945 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.