American Express reviews

4.1

81% would recommend to a friend

(18,633 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,633 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jan 28, 2026

Toxic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Class A - health insurance

Cons

Extremely toxic people and terrible work environment, particularly in the Customer Experience department. Unfair treatment, confused and unstable leadership. There is no work/life balance.

4.0
Jan 27, 2026

good benefits

Recommend
CEO approval
Business Outlook

Pros

great benefits and you get monthly incentive

Cons

metrics is insane especially compliance monitors, too many disclosures

Viewing 388 - 390 of 18,633 Reviews

Glassdoor has 21,991 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.