AT&T reviews

It's your choice to work here or not but i can only tell you about my experience. At&t gives the appearance that they are family oriented and care about you but they could actually care less if you ever see your family or have free time. I was working 10am to 9pm 5 days a week and a lot of the time 6 days a week because the mandatory overtime is ridiculous. The management is very passive and will never make a decision, so almost all issues go unresolved. It's a very negative environment and almost every employee (including management) is unhappy and complains all day. This department is supposed to handle internal customers and technicians but the majority of the calls are irate customers who have been cold transferred, so you are bombarded when you pick up the phone. You are basically doing customer service and getting paid for dispatch. You are expected to just deal with the calls, even though the customer service reps are making double. Transfers out of that department are non-existent, but when they first hire you they make it seem like transferring is a piece of cake. The only way out is to quit and then you have to wait 6 months before you can even be reconsidered for rehire in a different department. Everything is done by seniority. It doesn't matter how good of a performer you are or how great your attendance is. You will not get a better schedule because the slacker sitting next to you started a week before you. I worked Thanksgiving day, Christmas Eve, Christmas day, New years eve, New years Day, Memorial Day, 4th of July, and Labor day. You will have no life at all. At&t doesn't care about your concerns. They believe you should be happy that you have a job. I'm sure there are happy At&t employees but i've never met one. Starting Salary was 10.50/hr. Ending Salary 12.00/Hr. They do offer you Vacation time but getting on the vacation Calendar is VERY difficult. They only allow one AM person and one PM person a day and sometimes not even that. Then a lot of the time they will block off the vacation calendar due to "Needs of the Business" (That is their favorite statement to use and it will Trump anything you say) There is over 200 people in that call center so trying to plan a vacation to have multiple days off in a row has to be done WAY in advance. There is no commission or bonuses. You receive a 50 cent raise every 6 months..lol

The reality of the program: - At least 50% of your cohort that you enter with will quit/be fired within 120 days. - As part of a new "convergence" concept, AT&T slashed $17,000 from everybody's salary as they were about to enter the field. Sellers were also not given a choice on if they wanted to enroll in this program, but were forced to. - It's hard. 65+ calls a day, every day, for months. No way around it, you need to have serious grit to make it through. - The program does not do a good job of setting you up for success in the field - HUGE emphasis on door-to-door sales, which is a hilarious waste of time and not what anyone signs up for. - Program isn’t built for people to learn, but survive - Awful communication in upper-management - You have to pay to park, and the lot is still 10 minutes away from HQ - Success is heavily dependent on your market - If you take PTO or are sick, you are still responsible for making up your activity quota upon your return (a completely made-up, arbitrary number) - It's incredibly demoralizing watching the happiness drain from your friends' faces each day until eventually, their desk becomes empty - While some are great, some other managers are terrible and will actively push to get you removed for subjective reasons. Bottom line, if your manager doesn’t like you, start sending out those resumes. - Your preferred placement is not guaranteed - You will quickly realize why the program brings in 40+ new sellers every single month