AT&T reviews

3.3

51% would recommend to a friend

(42,013 total reviews)
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John Stankey

44% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,013 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.6 stars).

Reviews by job title

42K reviews
3.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

As a large corporation, AT&T quickly enters new markets; Upside potential of yearly bonuses & pension encourage long term employment; Size of AT&T can command favorable deals with vendors, especially in the benefits area; Heavy focus on personal accountability and delivery in co-workers; Prone to in-sourcing highly technical areas; Select teams working with all major IT technologies; Many employee concessions for high demand services, e.g. IPTV, cell, broadband, etc.

Cons

Very large bureaucracy; Extremely political management environment; Prone to outsourcing legacy technologies; Prone to divesting personnel associated with legacy technologies to an outside supplier; Very large base of 25+ years employees keeping benches warm; Extremely difficult to effectively balance Process between delivery & due diligence; Constant battles to cut the fat; AT&T preaches telecommuting to the outside world, but many internal teams limited in practice; AT&T preaches high technology products e.g. iPhones, WiFi, etc. to customers, but limited enthusiasm for employee concessions for high revenue services

3.0
Jun 15, 2008
Recommend
CEO approval
Business Outlook

Pros

This is a very Big company with a variety of work opportunities, and geographic locations. Experience at at&t looks good on a resume. It is a stepping stone to other employment. The company provides decent training opportunities. If you can find a good group, then you job satisfaction can be high, although, finding a team with good leadership, is difficult. Work can be satisfying, but again, you have to search to find a team that has good leadership, and can challenge you with work and at the right pace. Often inexperienced employees get stuck with work assignments that are too complex which is better than too boring.

Cons

There are no promotions in middle management or very few. There is no supervisor/management empowerment. AT&T leadership tends to be at 30,000 feet. Those close to work see management's numerous mistakes and even huge errors. The processes are nothing short of horrible, too much time to do anything because of trying to make single processes work for all groups and situations. Levels of approvals needed for even simple decisions go way too high. People often give up trying to actually be innovative, or to do the right thing since it usually becomes a battle against leadership and process. This poor senior management philosophy is causing many good new employees to leave as well as very talented experienced employees taking early retirements to work elsewhere.

4.0
Jun 15, 2008
Recommend
CEO approval
Business Outlook

Pros

The Benefits we receive are very good from what I understand from talking to other people in other major corporations and companies. The pay is also good in my opinion based on comparisons with other companies. Our insurance benefits aren't as great as they used to be, but we also don't have to pay for our insurance, and it's provided to us by the Company. There are also numereous other benefits such as Tuition Assistance, VERY GENEROUS Vacation Time off. We also receive bonuses based on profit sharing. Our Company Savings Plan is pretty much second to none. For over Dollar you put in, they match it %66 percent, PLUS you earn interest on top of that! VERY HARD To beat that sort of benefit!

Cons

The hours aren't very flexible with balancing work and family, but understand because the needs of the business.

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Glassdoor has 46,428 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.