What does customer service mean to you?
Tier Ii Technical Support Interview Questions
248 tier ii technical support interview questions shared by candidates
Q. Tell me about yourself. Q. Tell me how you would deal with a difficult customer. Q. Walk me through your troubleshooting steps if someone was having problems with their internet. Q. Tell me about a time when you went above and beyond with a customer. Q. Tell me about a time when you had to work with multiple different departments and how you did that. Q. Would you work from home or come into our kamas location? Q. What is your long term career goals? Q. Where are you currently living? Q. What are two of your strengths?
Tell us about a time you had to deal with a difficult situation.
Tell us about yourself.... Technical questions like: can you describe the technical aspects of a a product you previously worked on. Why do you want to work for LivePerson. Isn't this position too low level for you since you where a manager in the past?
They did not ask me any questions.
What types of CSM's have you worked with?
Their werent any unexpected question basic questions any other interviewer would ask.
How would you handle a difficult customer over the phone?
There were no real questions.
Describe your experience with troubleshooting a POS?
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