Why do you want to work in support? There weren't questions so much as they described the role then said, "what do you think, do you want to do that?"
Tier Ii Technical Support Interview Questions
248 tier ii technical support interview questions shared by candidates
A user was able to print from their desktop at work before lunch, however, now they are unable to print. The printer shows "Ready to print" on the LCD panel. How would you troubleshoot this issue?
do you have experience in customer service
How to determine an IP address? How to install a network or local printer remotely.
Basic stuff like experience in the short call, the assignment was easy basically how to answer customer inquiries using google and the company's help center.
Don't remember any difficult interview questions. Simple questions.
I cannot recall a this time.
What are my plans for the next 5 years professionally speaking.
He asked me the same questions in the in-person interview that he had asked me in his phone interview. Lots of "How would you handle an upset customer?" type questions, and lots of "Do you have any more questions for me?" over and over again.
The interview questions were varied. With the technical managers it was more to know my experiences in the area of customer service and customer success, how I dealt with specific cases and if I could give examples of cases that I solve in my daily work. Lastly, with the director, was to know my background and what my intentions for the future. I believe this last step was an interview to better know my profile and how I deal with problems in the workplace.
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