Tier 1 Technical Support Interview Questions

78 tier 1 technical support interview questions shared by candidates

Technical interview (various scenarios) How do you manage your workload? Approach you take if a user rings up complaining about their monitor, outlook or any other issues? How do you deal with angry customers? How do you map a drive? Some basic networking questions
Nov 21, 2022

Technical interview (various scenarios) How do you manage your workload? Approach you take if a user rings up complaining about their monitor, outlook or any other issues? How do you deal with angry customers? How do you map a drive? Some basic networking questions

They asked how to explain copy and paste to someone who had never heard of it. No other questions relating to the job. Just targeting personality and not capability which isn't a bad thing, just wish they were up front about it with the recruiter.
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Helpdesk Tier 1

Interviewed at Maritz

3.8
Dec 23, 2024

They asked how to explain copy and paste to someone who had never heard of it. No other questions relating to the job. Just targeting personality and not capability which isn't a bad thing, just wish they were up front about it with the recruiter.

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