Current role, why are u looking to leave
Technical Support Engineer Tier Ii Interview Questions
307 technical support engineer tier ii interview questions shared by candidates
Why do you want to work in support? There weren't questions so much as they described the role then said, "what do you think, do you want to do that?"
A user was able to print from their desktop at work before lunch, however, now they are unable to print. The printer shows "Ready to print" on the LCD panel. How would you troubleshoot this issue?
do you have experience in customer service
How to determine an IP address? How to install a network or local printer remotely.
Basic stuff like experience in the short call, the assignment was easy basically how to answer customer inquiries using google and the company's help center.
Don't remember any difficult interview questions. Simple questions.
I cannot recall a this time.
What are my plans for the next 5 years professionally speaking.
He asked me the same questions in the in-person interview that he had asked me in his phone interview. Lots of "How would you handle an upset customer?" type questions, and lots of "Do you have any more questions for me?" over and over again.
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