How would you handle repetitive work?
Technical Support Engineer Interview Questions
38,306 technical support engineer interview questions shared by candidates
The interview process was amazing. They asked basic questions regarding TCP/IP along with some advanced topics related to IPSEC. They also asked subnetting and supernetting. DHCP, DNS,High Availability are one of the other topics which you should prepare.
How would you resolve a customers inability to connect to the internet?
explain trceroute., explain tcp/SSL handshake process, define the makeup of a PDU, explain the OSI model, basic troubleshooting scenario
Explain the process where a computer behind a router is trying to ping a sever with it's private IP. given that the server is connected on internet behind another router.
Any firewall experience
- why did you choose this company - your background working as a support - what kind of experience will think you can bring to this company?
Can you tell me about yourself?
if your emails are displaying a no connection sign what do you think is going on?
Lost of open questions directly related to technical skills and enterprise support customer relationship and behavior.
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