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Technical Support Agent Interview Questions
27,371 technical support agent interview questions shared by candidates
1. Why do you want to work for Delta
Questions are listed elsewhere. I didn't do my homework beforehand so I was answering the questions on the fly. But I was invited for the F2F after doing so. I think it's good to have concrete examples because I was struggling to remember specifics in the 30 second prep. Nonetheless, I think it's important to also convey that you're good at: 1) problem-solving 2) de-escalating tension as much as possible 3) staying calm and keeping on 4) understanding what rules can be bent and which cannot 5) explaining situations in which you have exhibited good judgment
Name a time I worked with someone difficult. explain a time you gave extra effort at work
6 questions (handling conflict, difficult customers, special requests, difficult colleagues). All to be answered using the STAR method.
When was a time you...
How did you defuse an angry customer?
Why do you want to work for Delta?
Majority was scenario questions regarding customer service and to provide incidents that happened to myself, how I handled it and what the outcome was.
Are you available holidays and weekends
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