Describe a time you had to deal with a difficult customer and what was the conclusion?
Technical Service Representative Interview Questions
261 technical service representative interview questions shared by candidates
Why do you want to work for Cox? Where do you see yourself in five years? Why did you leave your last job? Why should we hire you?
Do you have an A+ cert?
Imagine if you had a television that is not working. Tell me the steps that you took to fix it.
Where do you see yourself in 5 years
Lots of behavioral questions.. Tell about a time: You went above and beyond to help a customer... You worked on a tight deadline... You failed... And lots of more... It's intense.. it took me half day to complete the interview... A good thing though is that Amazon is very responsive , they will get back to you usually within 3-5 days for a feedback..
Basic knowledge of my computer experience
They asked me to talk about specific situation in which I had a upset customer and how I handled it.
Describe a difficult situation where you manage to achieve positive results
During my interview, I was asked to describe in detail how I handled a difficult customer regarding a product or service, and the strategy I used to overcome the objection(s).
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