Tell me about a time you had to deal with difficult customers. How did you handle that interaction? What improvements did you make to the support process at your previous role and what impact did this have on the function? What were the metrics you were measured on?
What is a professional or personal challenge that you have faced and how did you overcome it?
What are you salary requirements?
where do you see your self 5 years from now
What are your strength and weakness? Any second language do you know?
Basic customer support questions to check our communication skills
Why do you want to work for Acorns? Explain a time where you had an upset customer and how you handled it.
Tell me about a time you achieved something and how you achieved it
How familiar are you with order validation and placement, financial reconciliation, and what Enterprise Resources Planning platforms are you familiar with?
Tell me about a time you went above and beyond for a customer.
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