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Support Escalation Engineer Interview Questions
508 support escalation engineer interview questions shared by candidates
Are you willing to relocate? How could I know your loyalty to Citi?
Talk about a time you had to work cross collaboratively, and what your role in that was?
Have you ever received an escalated customer request and how did you handle that?
The hardest questions I got was related to the project. The team knew the software at a very high level
1. strong at ? weak at ? 2. background introduction 3. If good at communication. 4. Willing to take challenge? 5. How to do team work.
I was asked questions based on Kubernetes, Docker and Linux. In managerial round, I was asked questions based on various scenarios during my tenure in previous organizations and customer handling.
Given this is the very top tier support, customers expect you to be a SME on everything so how would you cover your lack of knowledge
your resume shows that you are an experienced tech person, while the job is in the commerce part of support escalation, why did you apply for that one?
- AAD connect issues and troubleshooting - Sync issues for AAD and AD - Exchange questions - ADFS scenarios with O365 - O365 identity Questions
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