Support Engineer Interview Questions

21,853 support engineer interview questions shared by candidates

General understand of DNS, how a DNS request works, What's ICMP and how it works, Three way handshake, common application that use TCP and UDP (Examples), TLS handshake, RDP port, Active Directory, FSMO Roles, Driver injection, Sysprep, GPOs.
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Cloud Support Engineer

Interviewed at Amazon

3.5
Feb 8, 2019

General understand of DNS, how a DNS request works, What's ICMP and how it works, Three way handshake, common application that use TCP and UDP (Examples), TLS handshake, RDP port, Active Directory, FSMO Roles, Driver injection, Sysprep, GPOs.

Started by discussing my work history and then mostly technical questions regarding Windows, Network connections, and ended with Linux. Most of the window questions are regarding setting up computers to a network and active directory as well as basic command prompt commands. Network is all Cisco. You need to know your OSI Layers, Multiple network protocols, vlan, and how to setup a cisco switch. Finally I was asked terminal commands for Linux and various troubleshooting commands.
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Support Engineer

Interviewed at Amazon

3.5
Feb 18, 2015

Started by discussing my work history and then mostly technical questions regarding Windows, Network connections, and ended with Linux. Most of the window questions are regarding setting up computers to a network and active directory as well as basic command prompt commands. Network is all Cisco. You need to know your OSI Layers, Multiple network protocols, vlan, and how to setup a cisco switch. Finally I was asked terminal commands for Linux and various troubleshooting commands.

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