They're more interested in people with soft skills. Understand that technical issues will always arise, so the customer experience is more important, in their minds.
Software Engineer At Interview Questions
4,577 software engineer at interview questions shared by candidates
customer calls in says battery died and now they cant connect their iPhone to bluetooth.
What struggles will you face working from home?
Apple is constantly changing. Tell me about a time you had to keep up with something that changed often, and what tools did you use?
I just bought several song and I'm looking at my playlist and three of them are missing! How can I get them?
You over charges me on my credit card by 20.00, how can I get that credit back?
Role Play: "My daughter just graduated high school and wants a laptop for college. She already has a gold iPhone and she wants a matching MacBook Pro I think, what do you suggest I get for her" After my response he had a few follow up questions about the efficiency of the products I suggested.
Tell me about a time when you had to console an upset customer.
If a customer calls in and says his new phone won't connect to wifi, what will you say to the customer?
How do you think you will fair with being measured on your performance by metrics?
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