The first phone call consisted of questions asking why I wanted to work for apple, and how I heard about the position. Also what my experience was in customer service, and why I want to work in that field. The first Skype interview, she asked the same questions, but also asked questions to do with have I ever had an experience where I had to work directly with a co worker to resolve an issue, and how did that go? Or how do you handle when a customer is aggressive or angry with you? The 2nd Skype interview she asked the same questions as before, as you can see it gets repetitive, but also asked me to tell her about a time where an angry customer had an issue that I could not fix, and how to did I handle it? Also how do I make sure I stay focused in an at work environment?