All of the questions will start out by saying ... " tell me about a time when...." - Know your strengths and weaknesses - Talk about your leadership experience - Show them that you have what it takes to achieve results - Talk about your "legendary" customer service and how YOU influence/encourage others around you follow your customer service skills
Name a time you had a conflict with a co-worker.
There wasn't any difficult or unexpected questions that needed to be answered.
can you work at 4am?
None.
What would you do if an employee had a problem with another employee and they came to talk to you about it?
What are you customer service skills like?
Lots of "Tell me a time when..." questions. Time you surprised and delighted a customer, time you turned around a customer experience, time you had conflict with a coworker and how you resolved it, etc.
Tell me a time you were a team player?
I interviewed awhile ago but they ask basic questions about what coffee means to you, why starbucks, how you handle situations, etc. Very basic questions to my memory.
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