Generic situational questions, such as how I would handle an escalation or upset user. Experience with specific software, etc..
Senior Technical Support Specialist Interview Questions
44 senior technical support specialist interview questions shared by candidates
Basic networking and about voip knowledge..
Tell me something about yourself that's not indicated in your resume.
The skills test is more on SOAP technology so be sure you know this technology well before applying as a Technical Support Specialist.
Explain about your past CRM tool handling experience. Challenging situations where you did overcome. Flexibility. Decent English
Why do you want to join this position?
To explain about Customer Relation Management.
Basic to medium difficult question
List down all the skills you have acquired with your previous employer and how to do apply this to Netsuite.
As questions were based on my CV, answering was not difficult. The question i expected the interviewers to ask was why I did not pursue a higher position. This is also not a difficult question to answer and something I was very willing to explain. The interviewers were all open-minded and they understood my message clearly.
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