All sorts of questions, from technical to business, my motivations and experiences of previous projects, etc.
Senior Technical Support Interview Questions
548 senior technical support interview questions shared by candidates
Methodical Approach: The candidate should outline a systematic approach to troubleshooting, perhaps starting with gathering information about the reported issues. Diagnostic Steps: The candidate should discuss specific diagnostic steps, such as checking hardware connections, examining network configurations, and utilizing network monitoring tools. Isolation Techniques: The candidate may suggest methods to isolate the issue, such as narrowing down affected departments or using network segmentation. Collaboration: Mentioning the importance of collaboration with other IT teams or relevant stakeholders is a plus, as network issues can often be interconnected with other systems. Documentation: Emphasizing the importance of documentation throughout the troubleshooting process, which aids in tracking changes and sharing knowledge within the team.
how do you handle an irrated call or customer email
The technical interviews focused on my background in networking; but we also touched on security: IPsec, TLS, etc. I asked the management team a lot of questions about the company, the team and the role.
TCP/IP, IPSec, SSL, BGP, OSPF and troubleshooting
Classic questions introduce yourself experience etc.
There were two stages, one technical and the other more of customer service or more situational responses.
What challenges have you faced while working in support?
Talk about a time you made a change to your team and the results of the change.
Mostly STAR format questions and some technical questions.
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